I Was A Sari

To digitally transform I Was a Sari’s operational ecosystem by integrating core platforms and automating key workflows—ultimately reducing manual workloads, enhancing customer experience, and enabling scalable growth.

The brand was dealing with several critical pain points:

• Inaccurate Inventory Visibility Stock discrepancies due to manual updates often led to customer frustration over unavailable sizes and out-of-stock items.
• Disconnected Systems Shopify, ERPNext, and the shipping carrier platform operated in silos, requiring manual coordination and frequent data reconciliation.
• Operational Bottlenecks Order syncing, inventory updates, and document preparation were labor-intensive, error-prone, and slow.
• Limited Customer Communication Complex scenarios, like mixed-cart orders (products with different fulfillment paths), lacked clear automated customer notifications.

Kloc executed a full-scale digital transformation initiative that connected platforms, automated workflows, and improved visibility across systems:

• Custom Shopify Apps for Integration
  We built purpose-driven Shopify apps to bridge Shopify with ERPNext and the client’s shipping partner. These apps created a real-time data loop that ensured orders, inventory levels, and shipping details were always in sync across platforms.

• Virtual Inventory Optimization
  We overhauled the virtual inventory model to dynamically reflect real-time size and variant availability. Customers could now see exactly what was in stock—including size combinations—helping them make informed decisions and reducing the chances of post-order disappointment.

• Automation of Repetitive Workflows
  Previously manual operations—order pushes, ERP inventory updates, and shipping label/document generation—were fully automated. This not only saved time but drastically reduced the risk of human error during high-volume periods.

• Smart Notification Systems
  To improve the post-purchase experience, we developed a custom notification engine that triggers alerts for complex orders, such as mixed-cart scenarios where different items may have varying fulfillment or delivery times. This gave customers timely, accurate information and reduced inbound support queries.

• Streamlined Data Governance
  Our integration included error-logging and verification scripts to monitor and report data anomalies, ensuring long-term system stability. Real-time dashboards allowed the team to track sync statuses and system health with full visibility.

• 30% Inventory Holding Reduction
  With better visibility into real-time stock and size availability, the brand could minimize over-purchasing and free up capital previously locked in excess inventory.

• 80% Time Savings on Core Operations

  Tasks that once took hours—such as preparing shipping paperwork or syncing stock levels—are now handled in minutes via automation.

• 6x Increase in Size Availability Displayed

  The virtual inventory restructure allowed the online storefront to showcase a significantly broader range of size combinations, boosting both engagement and conversion.

• 120% Revenue Growth Post-Launch

  Better shopping experience, accurate fulfillment, and reduced back-office friction directly contributed to a dramatic spike in sales within months.

• Seamless Cross-Platform Sync

  With Shopify, ERPNext, and the shipping carrier platform now unified, the brand’s team works from a single source of truth—no more conflicting data across systems.

• Improved Customer Trust

  Proactive and intelligent communication through custom notifications ensured customers were always informed, leading to improved satisfaction and reduced support overhead.

Kloc’s digital transformation roadmap helped I Was a Sari not only modernize their backend operations but also elevate the customer journey. With fully integrated platforms, real-time data sync, and process automation, the brand is now equipped to serve a global market while staying true to its core values of sustainability, inclusivity, and empowerment. This case underscores the power of technology in enabling purpose-led businesses to thrive in a digital-first world.